Shipping & Delivery
Delivery dates and rates are not guaranteed, but if stated, are based upon the best information available on the item and location. All custom orders are estimated to ship between 4 and 12 weeks. If more than one visit is necessary to complete a delivery an additional fee equal to the original delivery charge may be added. If the delivery date needs to be rescheduled 7 days notice should be given to prevent additional charges. Upon cancellation of order after a delivery has been attempted the delivery fee is non-refundable. All furniture items are shipped on a pallet. Delivery appointments are not available - an 8 hour window will be given.
Upon placing order, a confirmation email will be emailed to your email address on file. If you are having trouble checking your order please contact us.
All damage claims occurring from a delivery must be reported upon receipt, to delivery personnel immediately and DELIVERY REFUSED. We will handle any communication with the shipping provider directly regarding any potential claims and or problems arising from shipping; thus, there is no need to purchase shipping insurance on your items.
Shipping and Processing fees
We can ship to virtually any address in the nation. However, there are restrictions on some products, as well as potential limitations with certain destinations. If you have any questions please email us at firstname.lastname@example.org.
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you.
Delivery estimates are good faith estimates only. We will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.
Shipping costs often vary, depending on the destination and item. Shipping rates are not guaranteed, but if stated, are based upon the best information available; and unless otherwise stated in writing, are subject to change without notice.
INSPECT THE SHIPMENT IMMEDIATELY UPON DELIVERY, as all damage claims must be reported immediately upon receipt of goods. In the event an item arrives broken, please keep the item and all packaging materials in its original carton with the shipping label. You must note "DAMAGED" on the freight slip in writing and DELIVERY REFUSED. (Please contact shipping provider directly regarding any potential claims and or problems arising from shipping)
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